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GMAC GLOBAL RELOCATION SERVICES RANKS HIGHEST IN TRANSFEREE SATISFACTION WITH CORPORATE RELOCATION SERVICES, ACCORDING TO J.D. POWER AND ASSOCIATES
In An Independent Study of Nearly 1,000 Transferees, GMAC Global Relocation Services Ranks Highest Out of Seven Relocation Service Providers
Oak Brook, Ill., (September 18, 2007) – Based upon responses from 986 transferees over an 18-month period, GMAC Global Relocation Services (http://www.GMACGlobalRelocation.com) ranks highest in satisfying relocated employees with corporate relocation services, according to the J.D. Power and Associates’ 2007 Corporate Relocation Transferee Satisfaction Study(SM).*
With offices throughout the Americas, EMEA and Asia Pacific, GMAC Global Relocation Services is the leading full-service outsourcing partner of end-to-end employee relocation, assignment management and mobility consulting services for multinational organizations, worldwide.
The inaugural study is the only source of independent and unbiased customer satisfaction information on relocation service providers and is based on evaluations from company employees who used a relocation company while moving for employment reasons to a destination within the United States. The study is designed to provide comprehensive information to assist relocation companies in their efforts to improve transferee satisfaction, and to assist corporations in making informed decisions about selecting relocation companies.
The study points out that GMAC Global Relocation Services ranks highest among corporate relocation companies, achieving the highest score in the four most important areas associated with transferee satisfaction:
“We are absolutely thrilled to be ranked highest in transferee satisfaction in an independent study performed by such a well-respected firm as J.D. Power and Associates,” said Rick Schwartz, president and CEO of GMAC Global Relocation Services. “Providing superior customer service is ingrained throughout the entire culture of our organization and we’re proud this ranking is based upon direct feedback from those who mean the most to us, our clients.”
GMAC Global Relocation Services’ keen focus on delivering quality service resonates throughout the entire organization. In 2003, GMAC Global Relocation Services implemented a companywide quality program, Premier Service®, which asks transferring employees to complete a survey evaluating the service they received following their move. Additionally, the company asks all of its domestic and global clients from 110 countries to complete a comprehensive client satisfaction survey.
In both 2005 and again in 2006, the company received a 100 percent overall satisfaction rating from its clients worldwide. In those surveys, 100 percent of clients also said they would recommend the company to their peers.
About GMAC Global Relocation Services
GMAC Global Relocation Services, LLC (http://www.gmacglobalrelocation.com) is a leading, full-service outsourcing partner of end-to-end employee relocation, assignment management and mobility consulting services for multinational organizations worldwide. The company serves corporations in 110 countries and manages more than $1.5 billion in relocation-related transactions. GMAC Global Relocation Services is a business unit of GMAC ResCap (Residential Capital, LLC), a leading real estate finance company.
About GMAC ResCap
GMAC ResCap (http://www.gmacrescap.com) is an indirect wholly owned subsidiary of GMAC Financial Services. GMAC Financial Services is a global, diversified financial services company that operates in approximately 40 countries in automotive finance, real estate finance, insurance and commercial finance businesses. GMAC was established in 1919 and currently employs about 31,000 people worldwide. At Dec.31, 2006, GMAC held more than $287 billion in assets and earned net income for 2006 of $2.1 billion on net revenue of $18.2 billion. For more information, please go to http://www.gmacfs.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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