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Hugh Siler
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GMAC GLOBAL RELOCATION SERVICES STRIKES PERFECT CHORD WITH CUSTOMERS THROUGHOUT THE WORLD
(click here for the full report - PDF)

In Latest Annual Client Satisfaction Survey, Company Receives 100 Percent Overall Satisfaction Rating and Equally High Ratings in 13 of 17 Other Major Categories for 'Premier Service'

Oak Brook, Ill. (April 5, 2006) - In results that underscore the positive customer response to its unique domestic and international Premier ServiceŽ program, GMAC Global Relocation Services today announced that its clients awarded the company perfect scores in overall customer satisfaction as well as in 13 of the other 17 major categories in its annual Client Satisfaction Survey for 2005.

This survey represents responses from more than 75 percent of the company's worldwide client base, the highest response rate in the company's history.

At the same time, the company reported that it retained 100 percent of its clients last year - the only company of the top five relocation companies worldwide to do so.

"Through Premier Service, our clients have consistently benefited from tangible enhancements in all areas of service from year to year," said Rick Schwartz, president and CEO of GMAC Global Relocation Services. "We believe the scores they gave us in the 2005 survey - the highest we've ever received - reflect their appreciation and satisfaction with our commitment to provide the very best services offered in the worldwide relocation industry."

The company's overall rating from clients increased from 94 percent approval in 2004 to 100 percent in every major category last year. For example:

• 100 percent of customers surveyed rated the company excellent, very good, or good for "value received." "Value is one of the most important measures of client satisfaction, and we're especially proud of this rating," Schwartz said. The company received a 97 percent rating in this category in 2004.
• When asked to rate the company's overall service delivery, 100 percent of survey respondents reported receiving "Premier Service." This rating also increased 3 percent over 2004's rating.
• GMAC Global Relocation Services' ability to provide timely, useful and accurate reporting was rated excellent, very good, or good, by 97.9 percent of respondents, a 6.8 percent improvement over 2004.
• Customers, meanwhile, gave the company's account managers a 100 percent approval rating for delivering "Premier Service."

In addition, GMAC Global Relocation Services' international and domestic (U.S.) suppliers received a 100 percent Premier Service rating. And 100 percent of respondents indicated they would recommend the company. All results are collected and analyzed by an independent third-party and are available in real-time to all clients and customers.

Schwartz noted that GMAC Global Relocation Services adopted Premier Service as its corporate service philosophy just three years ago. "In that short time, this innovative, unique philosophy has been infused into literally every aspect of our business practices both internally and throughout our entire supplier network, and has had a resounding impact on our organization, customers and suppliers," he said.

Premier Service implements and demonstrates the company's commitment to provide superior service for clients and to continually improve operational processes. The greatest difference it offers -- among quality philosophies -- is the specific focus on each customer's unique needs. It is based on the following six-step process:

1. Asking questions and listening to customers.
2. Establishing clear expectations about service standards.
3. Delivering upon those standards by providing Premier Service every day.
4. Seeking out unbiased feedback to measure performance.
5. Using the feedback to refine and improve performance.
6. Achieving the desired result of better service.

About GMAC Global Relocation Services

GMAC Global Relocation Services (www.gmacglobalrelocation.com) is a leading full-service outsourcing partner of end-to-end employee relocation, assignment management and mobility consulting services for multinational organizations worldwide. The company serves corporations in 110 countries and manages more than $1 billion in relocation related transactions. GMAC Global Relocation Services is a subsidiary of Residential Capital Corporation (ResCap), a leading real estate finance company, focused primarily on the residential real estate market in the United States, Canada, Europe and Latin America. ResCap is an indirect wholly owned subsidiary of General Motors Acceptance Corporation (GMAC). For more information about ResCap, visit https://www.rescapholdings.com.