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Premier Service differentiates our GMAC GRS brand in a marketplace filled with "me-too" service offerings. We are the only company which puts our commitment in writing, measures success with an independent third party survey and puts a significant financial stake at risk on our commitment to achieve the agreed upon results. Premier Service is a proprietary process of listening to our customers' needs, committing to meet agreed-upon service levels in writing, delivering on those expectations, measuring and evaluating our effectiveness and then using this information for continuous improvement.
GMAC Global Relocation Services ranks “Highest in Transferee Satisfaction with Relocation Companies”, according to the J.D. Power and Associates 2007 Corporate Relocation Transferee Satisfaction StudySM. The study was based on responses from 986 relocated employees measuring seven providers and measured opinions of employees who used a corporate relocation service.
The inaugural study is the only source of independent and unbiased customer satisfaction information on relocation service providers and is based on evaluations from 986 company employees who used a relocation company while moving for employment reasons to a destination within the United States. GMAC Global Relocation Services ranked highest in the study that looked at the following factors:
· assistance in selecting a new neighborhood
· moving coordinator
· non-moving related services
· selling of prior residence
· purchasing of new residence
· packing services
· transportation of belongings
What This Means...
Our Consultants work hard for our clients and their employees by following our Premier Service philosophy. As a result, a 100% client satisfaction rating was achieved in 2006. The benefits our clients receive are lower costs, improved service, improved productivity and operational efficiency. All of these benefits are obtained through our Premier Service process, which allows our customers to focus on their core human resource performance areas.
Premier Service is a business philosophy that has become the cornerstone of our culture and serves as the foundation for everything we do on our client's behalf.
Additional Point of interest:
In both the 2005 and 2006 Client Satisfaction Survey, GMAC GRS received a 100 percent overall satisfaction rating from its clients worldwide. In those surveys, 100 percent of clients also said they would recommend our company to their peers.
Because our focus is on service, we regard our competitors on a case by case basis as business opportunities arise. Based upon our affiliation with the GMAC Enterprise, and our position as innovators of the industry service standard, GMAC GRS occupies a unique niche in the relocation industry.
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